Support

some times the software does not behave as expected.

Having limited resources, testing on the developers end is limited.

Some times the solution for a problem is simple.
Documentation helps to find problems.
Help to produce documentation:

In the Web configuration form check Write Debug File

Reproduce the problem, stop the program.

Zip your entire Configuration folder ( right click the folder, select Sent To, zip compressed folder )

Now it's time to send the information about the problem and the environment to the author:

write email to

Subject: <Your problem description>

describe in a few words what you do to produce the problem you're reporting

attach the zipfile